Commitment by Businesses
Introduction:
1.1. Trading Standards as part of an overall objective to establish the highest standards of trade has introduced this approved trader scheme (The Scheme). The Scheme is intended to demonstrate the commitment of your business to dealing fairly and honestly with your customers and the commitment of the Trading Standards Service to supporting local business.
1.2. The terms and conditions of the Scheme define the minimum standards required of members and membership of the scheme requires businesses to adhere to them. These minimum standards have been designed to ensure that member businesses are equipped to deliver good customer service, together with the right and proper personal approach by each and every member of staff.
1.3. The Scheme is concerned with the customer service procedures of a particular business; it does not directly address wider issues such as the overall quality of the goods or services provided nor the financial standing of the business. Whilst it may take into account activities which fall within the remit of other regulatory agencies it does not in any way audit or assure these activities.
1.4. The Scheme is regionally co-ordinated and therefore, for the purpose of considering applications and monitoring membership, the Trading Standards Service reserves the right to share information on individual members and the scheme as a whole with other Agencies.
January 2011
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